United Healthcare Group
United Healthcare Group
Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade.
Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:
- Describe the health care organization or network.
- Describe the organization’s overall readiness based on your findings.
- Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
- Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan.
- Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best.
SAMPLE ANSWER
United Healthcare Group
United Healthcare Group is a health company that is located in Minnesota. Its main objective is to offer healthcare services at an affordable price to citizens of the United States and people across the globe. The company was founded in the late 1970s by Richard Burke with a primary purpose of enhancing quality healthcare practices to ensure adequate care to all people and also improve business management (Tillman, 2015). The company has experienced rapid growth and development over the last few years, and it is now known to be one of the largest health organizations in the United States. The organization still aims at transforming the quality of health care services in the United States to enhance the healthy living of the population it serves (Tillman, 2015). This paper aims at describing the readiness of the health organization in improving quality care, preparing strategic plans on network growth, nurse staffing, resource management, and patient satisfaction. Also, the paper discusses the organizational culture and how it may affect the effectiveness of the strategic plan. A theory that can help in the implementation of the strategic plan in the organization is also discussed.
Overall Readiness of United Healthcare in Meeting Healthcare Needs
United Healthcare Group is highly prepared in meeting the needs of citizens in the next decade; it employs healthcare providers who are competent and highly experienced. The organization also creates a network of healthcare professionals from all over the world to ensure that patients receive the highest quality of healthcare. Besides, the healthcare organization incorporates the highest level of technology (Tillman, 2015). The high degree of technology helps in the collection of a vast amount of clinical information. Through technology, healthcare providers are also able to use the most recent healthcare information when handling patients. Besides, the organization has access to the current pharmaceutical products and other healthcare-related innovations which helps them in offering the highest quality of care to patients (Tillman, 2015). The organization aims at reducing patient care cost by adapting to the new payment technology. Besides, the company aims at improving its network to ensure that it employs more competent professionals in the field of healthcare.
Strategic Plan about Network Growth, Nurse Staffing, Resource Management, and Patient Satisfaction
- Network Growth
The growth of the network in healthcare will need high incorporation of inter-professional collaboration. To meet the benefits of inter-professional collaboration in healthcare, the organization needs to ensure that a vast number of professionals, including nurses, physicians, employers, therapists, and other professionals are involved (Traynor & Rademakers, 2017). Also, the organization has to embrace the highest level of technology to reach professionals from different parts of the world.
- Nurse Staffing
The high population growth rate in the modern world has created the need for more nurses. Due to the problem of nurse staffing, there is a need for increased nursing education and training to increase the number of competent nurses in the health care system (Traynor & Rademakers, 2017). Besides, experienced and skilled end nurse educators have to be employed to offer the best training to nurses to ensure they produce a high-quality patient outcome.
- Resource Management
Resource management will enhance reduced costs for both the patients and the healthcare organization. Therefore, to achieve a high level of resource management, the organization will employ a high level of technology that can enhance the security of information (Traynor & Rademakers, 2017). Besides, the organization should increase motivation and engagement of workers to work effectively towards the common goal of the company.
- Patient Care
To enhance high-quality patient care, the organization will have to incorporate the use of the latest technology and create access to recent innovations and pharmaceutical products in the health system (Traynor & Rademakers, 2017). Also, the organization should utilize the latest technology to enhance reduced costs for patients and the health organization as well.
The Potential Issues in United Healthcare Group that May Affect the Aspects of the Strategic Plan
- Network Growth Strategic Plan
The organization works in partnership with other healthcare professionals and organizations to ensure that patients access the highest quality of care quickly. The company also incorporates extraprofessional collaboration by building health relationships with various professionals such as the government, physicians, nurses, employers, and healthcare consumers (Phillips & Phillips, 2017).
- Nurse Staffing Strategic Plan
The United Healthcare Group has a culture of advanced training, coaching, and mentoring of nurses within the organization. As a result, there is a continuous supply of nurses in the organizations, which helps solve the challenges associated with nurse staffing (Phillips & Phillips, 2017). Therefore, the organization is well prepared in handling the problems of nurse staffing in the next decade and beyond.
- Resource management Strategic Plan
United Healthcare Group incorporates the use of Electronic Health Records; thus; it ensures high security of information. The company also enhances extraprofessional coloration and healthy relationships among workers to ensure that they work towards the common goal of the organization (Phillips & Phillips, 2017). Through human resource management and security of information, the organization will be in a position to affect the strategic plan on resource management.
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- Patient Care Strategic Plan
United Healthcare Group incorporates the use of cost estimators that helps in creating transparency. Also, cost estimators help in ensuring that care is provided at affordable costs. The organization also introduces new products and programs based on the most recent technology (Phillips & Phillips, 2017). Therefore, United Healthcare Group is well prepared to affect the strategic plan on continued quality patient care.
A Model to be used in the Implementation of the Strategic Plan
Quality Implementation Model developed in the year 2012 by Wandersman and Durlar, can be best applied in the implementation plan in United Health Group. The model is essential because it focuses on particular actions that can be used to ensure the improvement of efforts in quality implementation (Nilsen, 2015).
Conclusion
Healthcare United Group is well prepared in ensuring quality patient care in the next decade and beyond as it incorporates the use of the latest technology to enhance continued growth in networking. The organization still aims at transforming the quality of health care services in the United States to enhance the healthy living of the population it serves. The company also provides sufficient nurse staffing by training, coaching and mentoring the nurses within the organization, this, indicating that even in the next decade the organization will be well prepared in solving the challenges associated with nurse staffing. Also, United Healthcare Group enhances resource management through the application of high technology such as Electronic Health Records and Extraprofessional collaboration. Therefore, the organization portrays a high level of preparedness in meeting patient needs in the next decade and beyond.
References
Nilsen, P. (2015). Making sense of implementation theories, models and frameworks. Implementation science, 10(1), 53. doi:10.1186/s12883-011-0346-9
Phillips, S. L., & Phillips, J. V. (2017). Using Primary Care Payment Models as a Catalyst for Improvement. Journal of the American Medical Directors Association, 18(7), 558-560. https://doi.org/10.3945/ajcn.123.123281
Tillman, K. (2015). Building the Infrastructure of the Affordable Care Act: Hillary Clinton, UnitedHealth Group/Optum, and the Center for American Progress. J Am Phys Surg, 20, 110-115. https://doi.org/10.1145/jch.12244
Traynor, B. J., & Rademakers, R. (2017). Dementia Research—A Roadmap for the Next Decade. JAMA neurology, 74(2), 141-142. https://doi.org/10.3945/ajcn.114.123281
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