HCS/325: Health Care Management Wk 2 Summative Assessment: Office Management Training

HCS/325: Health Care Management

Wk 2 Summative Assessment: Office Management Training

Scenario

Health care management is a growing profession. As a practice manager, you have a new front office supervisor starting this week whom you will train. As part of the training, you want to emphasize the importance of organizing, planning, controlling, and leading as management functions. In a training document, you’ll guide the new supervisor through an analysis of the roles of managers and leaders in a diverse health care industry as you prepare them to assist with office management.

Preparation

Review the readings in the Weeks 1 and 2 Learning Activities folders.

Assessment Deliverable

Create a conversational training document for the new front office supervisor in which you address the prompts below in 175–350 words each. Use your own words and do not copy your definitions directly from the textbook.

• Define how the task of organizing relates to their role as a front office supervisor. Share a workplace example of how a front office supervisor would organize.
• Define how the task of planning relates to their role as a front office supervisor. Share a workplace example of how a front office supervisor would plan.
• Define how the task of controlling relates to their role as a front office supervisor. Share a workplace example of how a front office supervisor would control.
• Define how the task of leading relates to their role as a front office supervisor. Share a workplace example of how a front office supervisor would lead.
• Describe how all 4 functions (organizing, planning, controlling, and leading) work together to create effective office management. What is a specific weekly or monthly routine a front office supervisor would complete that encompasses all 4 functions?

Include a reference list and format your citations according to APA guidelines. 

Submit your assessment.

Assessment Support

• Review the rubric for guidance on deliverable expectations.
• Reference this example prompt response to guide your work, but do not copy any information.

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