Week 2 Discussion Attachment


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Optimize Your Business Writing

Put yourself in the role of a salesperson, customer service agent, or small business owner. You have received an email from a customer who is very unhappy with a recent interaction with someone from your organization and is threatening to take their business to your competitor.

Draft an email response that you feel will validate their concern, maintain company integrity, and retain their business.

Make sure to give your peers feedback.

Initial response due by Wednesday, and 2 peer responses by Sunday

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