total quality management 31
Review the attached Case Study and then answer the questions. Your submission should be at least 2 1/2 pages long. DOUBLE SPACED. APA format is required. References should be in APA format. Please use the course text also to reflect.
1. Based on what you read critique the practices of management. Did they show real Leadership as discussed in Chapter 1? What improvements might you suggest? Remember, there is always room for improvement. Use your reading and research to help you.
2. Scientific Management is still an important concept. Based on the issues of the case and any research regarding this situation, what scientific management approaches could have helped prevent this problem? Please use your reading and research to help build your case.
3. Develop a system to prevent this issue from happening again? I know you don’t have a lot of details but do your best. Also, focus on subsystems if you believe this will help your efforts. There is a lot of good information in Chapter 6 to help you with your decision making.
Kiran, D.R. (2016). Total Quality Management: Key Concepts and Case Studies, 1st Edition, Butterworth-Heinemann, 2016. ISBN-13: 978-0128110355
CHAPTERS 1, 2, 5, 6, 9 ONLY