Leading and Managing Patient-Focused Teams
- Are patients consumers? Are they customers? Does it matter what term is used? Why or Why not? What would be the most appropriate term? Why?
- What are the major challenges in viewing patients as full-fledged members of the health care team?
- What methods can we use to ensure higher levels of patient self-engagement in their care?
- How can I, as a leader, improve the delivery of team-based patient care?