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Please answer with an word count of 70 or more. Citation and reference is needed.

Chapter 13/Controlling Function

1. What is meant by managerial controlling function and why is it important?

Chapter 13

2. How would you respond to an cost-cutting order.

Chapter 14/Conflict

3. What is conflict and how can conflict be managed?

Chapter 14

4. Why is it important for a supervisor to understand the difference between substantive and personalized conflicts?

5. What is meant by alternative dispute resolution (ADR)?

Chapter 15

6. What are the relationships between discipline and morale?

7. Why is fair treatment important to people?

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