Please answer with an word count of 70 or more. Citation and reference is needed.
Chapter 13/Controlling Function
1. What is meant by managerial controlling function and why is it important?
2. How would you respond to an cost-cutting order.
3. What is conflict and how can conflict be managed?
4. Why is it important for a supervisor to understand the difference between substantive and personalized conflicts?
5. What is meant by alternative dispute resolution (ADR)?
6. What are the relationships between discipline and morale?
7. Why is fair treatment important to people?
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